Customer Connect Pilot – City of Palo Alto

Customer Connect Pilot – City of Palo Alto.

Goals

Stated Goals (quoting)

  • Gauge customer interest in utilizing real-time usage information and analytical tools
  • Evaluate customer experience (Gather customer feedback on advanced meters and related tools)
  • Quantify changes in customer energy/water use and bill impact
  • Evaluate impact on utility operations, costs and revenues
  • Evaluate the feasibility of rolling out advanced meters and TOU rates to all customers

This pilot will also promote nighttime or off-peak charging of electric vehicles by offering a Time-of-Use (TOU) electric rate.

Implied Goals

  • Gauge customer interest in time of use metering, pricing and demand response behavior modification

References