Customer Connect Pilot – City of Palo Alto.
Goals
Stated Goals (quoting)
- Gauge customer interest in utilizing real-time usage information and analytical tools
- Evaluate customer experience (Gather customer feedback on advanced meters and related tools)
- Quantify changes in customer energy/water use and bill impact
- Evaluate impact on utility operations, costs and revenues
- Evaluate the feasibility of rolling out advanced meters and TOU rates to all customers
This pilot will also promote nighttime or off-peak charging of electric vehicles by offering a Time-of-Use (TOU) electric rate.
Implied Goals
- Gauge customer interest in time of use metering, pricing and demand response behavior modification